Help Center

Placing an order on our site is simple and secure:

1. Browse our catalog and add desired items to your cart by clicking "Add to Cart"
2. Access your cart via the icon at the top right and check your selection
3. Click "Place Order" to start the process
4. Fill in your delivery information and choose your shipping method
5. Select your preferred payment method
6. Confirm your order after verifying all details

You will immediately receive a confirmation email with all the details of your order.

You can modify or cancel your order only if it has not yet been processed (usually within 2 hours of ordering).

To modify your order:

1. Contact our customer service as soon as possible via chat, email, or phone
2. Provide your order number (visible in your confirmation email)
3. Clearly indicate the desired modifications
4. Our team will confirm by email if the modification is possible

To cancel your order:

1. Log in to your account and go to "My Orders"
2. Select the relevant order
3. Click "Request Cancellation" if this option is available
4. Otherwise, contact our customer service quickly

Once the order has been shipped, you can no longer cancel it but can return it according to our return policy.

Several methods to track your order:

1. Via your customer area:

• Log in to your account
• Go to the section "My Orders"
• Click on the relevant order to see its detailed status

2. By email:

• You will receive email notifications at each important step
• The shipping email contains a direct tracking link

3. Via the tracking number:

• Use the tracking number provided on the carrier's website
• Our main carriers are Colissimo, Chronopost, and DHL

Possible statuses:

• In process - Your order is being prepared
• Shipped - Your package has left our warehouse
• In transit - Your package is on its way
• Delivered - Your order has been delivered

We offer several secure payment options:

Note: All payments are secured by SSL encryption. We never store your payment information.

The security of your data is our top priority. Here are the measures we put in place:

Important: We never store your card information on our servers. Payments are processed by certified providers (Stripe, PayPal, etc.).

If you have any doubts about a transaction, do not hesitate to contact our customer service or your bank.

Our shipping times depend on the shipping method chosen and your location:

Notes:

• Times start from shipping (1-2 days of processing in general)
• No delivery on weekends and holidays
• For DOM-TOM, add 7-10 additional days
• Times may be extended during peak periods (sales, holidays)

You will receive an email with the tracking number as soon as your package is shipped.

Yes, we offer delivery to a pick-up point among our options. Here's how it works:

Advantages:

• Reduced price compared to home delivery
• Pickup at your convenience (extended opening hours)
• No need to be present at a specific time
• Possibility to have it delivered near your workplace

Important: Packages are kept for 7 business days before being returned to our warehouse. Remember to check the opening hours of your pick-up point.

Our return policy is designed to be simple and transparent:

Non-returnable items:

• Underwear and swimwear (for hygiene reasons)
• Customized or made-to-measure products
• Opened cosmetic products
• Sale items (unless otherwise stated)

Return fees:

• At your expense unless there is an error on our part (wrong item, defective item)
• We provide a prepaid return label for free returns
• Estimated cost for a standard return: approximately €4-6

To initiate a return, log in to your account or contact our customer service.

The refund process is initiated as soon as your return is received and verified:

Delays according to the payment method:

• Bank card: 5 to 10 business days (including bank delay)
• PayPal: 3 to 5 business days
• Bank transfer: 7 to 14 business days
• Check: 10 to 15 business days (including shipping)

You will receive a confirmation email when the refund has been initiated. The time it takes to appear on your account then depends on your bank.

Security Tips:

• Use a unique password that you do not use anywhere else
• Combine letters, numbers, and special characters
• Avoid easily guessable personal information
• Change your password regularly

To permanently delete your account:

Consequences:

• All your personal data will be deleted from our servers
• Your past orders will be anonymized but kept for legal reasons
• You will no longer be able to access your order history
• This action is irreversible

Exceptions: If you have ongoing orders, you will need to wait for their delivery before you can delete your account.

If you simply wish to unsubscribe from our emails, go to "Communication Preferences" rather than deleting your account.

The availability of products is clearly indicated on each product page:

For out-of-stock products:

1. Click on "Alert me when available" on the product page
2. Enter your email address
3. You will receive an email as soon as the product is back in stock
4. The alert is valid for 30 days

Stocks are updated in real-time but can vary quickly. In case of ordering a product that turns out to be unavailable, we will contact you to offer an alternative solution or a refund.

All our products come with legal and commercial warranties:

Procedure for a defective product:

1. Contact our customer service within 14 days of receipt
2. Provide photos or a video clearly showing the defect
3. Indicate your order number and details of the problem
4. We will send you a prepaid return label if necessary
5. Once the defect is confirmed, we will offer you an appropriate solution

Possible solutions:

• Sending a replacement product identical or equivalent
• Refund full or partial depending on the case
• Repair by our services or the manufacturer

For products under manufacturer's warranty, we will facilitate contact with the manufacturer's after-sales service and guide you through the process.

To become a seller on our platform, follow these steps:

1. Create a seller account by clicking on "Become a Seller" in the main menu
2. Fill out the registration form with your professional information
3. Provide the necessary documents to verify your identity and activity
4. Wait for your account to be validated (usually within 48 hours)
5. Once validated, you can access your seller area and start listing your products

Required documents:

• Valid ID
• Proof of address less than 3 months old
• Kbis extract or equivalent for businesses
• RIB for payments

We reserve the right to refuse any registration that does not comply with our general terms and conditions of sale.

Our fee structure is transparent and competitive:

Note:

• No registration or product listing fees
• Commissions are only deducted from sales made
• We offer tiered rates for high-volume sellers
• Shipping costs are the responsibility of the buyer

You can estimate your fees using our revenue simulator available in your seller area.

We offer several payment options for our sellers:

Payment Frequency:

• Weekly Payment: Every Monday for the previous week's sales
• On-Demand Payment: Available for accounts with a minimum balance of €50

Payment Methods:

Payment Conditions:

• Funds are available after the legal withdrawal period (14 days)
• We withhold funds in case of disputes or ongoing returns
• A detailed statement is available for each payment
• The minimum payment threshold is €10

You can track your payments in real-time from your seller dashboard.